Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soozabrassband.merch@gmail.com.
You'll be given instructions for your return at that time.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at soozabrassband.merch@gmail.com.

Digital Downloads

All Sales Are Final: Due to the nature of digital products, all sales of digital downloads are final. Once you have purchased and downloaded the digital product, we are unable to offer refunds, exchanges, or cancellations.

Technical Issues: If you experience any issues with downloading or accessing your digital product, please contact our customer support team at soozabrassband.merch@gmail.com, and we will assist you in resolving the problem.

Duplicate Purchases: If you accidentally purchase the same digital product more than once, please contact us immediately. We will review the situation and may offer store credit or another resolution at our discretion.

Customer Support

For any questions or concerns regarding your purchase, please reach out to us at soozabrassband.merch@gmail.com. We are here to help and ensure you have a positive experience with our products.